Returns and Exchanges

  • We will gladly accept any unworn, unwashed merchandise with original tags within 14 days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 15 workings days or more in some cases after receiving the return products.
  • All returns should be sent to Posh.pk, 295 B Gulistan Colony no 2, Faisalabad 0321 111 8491.
  • For further queries about exchanges and returns, please contact us at info@posh.pk
  • We accept returns of items, which are not on sale or on promotion or on clearance on the bases of no question ask returns. Your money can be transferred to you via Bank Transfer or Easypaisa and Jazz Cash or any method discussed with the buyer and we agreed on that method. All the shipping and handling cost will be deducted from your refundable amount.
  • But if it is established that we sent you an item you did not order or a mistake made from our shipping department while shipping your products, you are eligible for a complete refund or exchange.
  • The product can be exchanged within 14 days of purchase with another item of the same value or a discount voucher of the same value can be issued and you can use that code as a discount code on your checkout for your new online purchase.
  • Exchange policy is not applicable for items on promotion such as sale and clearance.
  • The item being exchanged must be in its original packaging with tags. Accessories cannot be exchanged unless it was received in a faulty condition.
  • All shipping and handling charges will be paid by the customer 
  • Shipping Charges for Faisalabad is 150 PKR, other cities of Pakistan shipping prices are different, we can ship in the same day to our Faisalabad customers